These are all real reviews from real people through our feedback system!
The work done was excellent. However, communication flow could be improved. Keep people informed of schedules before they have to ask.
Love the finished product! The job took a little longer than I was told but so worth it now.
Work was completed on time and professional workers. Erin the tile guy was very good and cleaned up after his work every day. Yes I would recommend Lee and Chris the owners.
Lemmink, Gary and Nancy
Your professionalism, communication, attention to detail and follow up service is excellent.
We shopped around extensively for tile for our new home. We had several contractors visiting the house to measure/quote AND visited every single flooring store in St. Petersburg to price out material and installation separately. After all of that, Chris at Floor Covering International was able to provide the tile we chose at the best price and was the lowest bidder on installation. When the company you had the best feeling about comes in as the lowest cost, it can feel too good to be true! I researched Floor Covering International, read all the reviews for Chris and felt more comfortable with who they were and that they would do an excellent job. Chris had initially won us over with his attention to detail and willingness to go above and beyond--he gave us advice on things we could do ourselves to save money, and presented different options to be sure we were as informed about the project as we could be. He visited the house multiple times and let us stop by his shop frequently as we selected tile, floorboards, and scheduled installation. As our renovation of our home progressed, we found a major problem when old tile was removed to reveal 150 sf of what we thought was concrete slab was wood built up from an old driveway as part of an addition. All of the sudden, we had a 150 sf hole in the middle of our house, with Chris scheduled to start tile in two weeks! I reached out to Chris and he generously provided his advice when he wasn't even working on our floors yet. He wanted us to have the home we hoped for, so he spent extra time visiting the house to see the issue, then even met with us the morning we had concrete poured to fill the hole--he wanted to be here (at 7AM, I might add), so that he could be sure it was done right for us. There was no reason Chris had to do that and we were honestly surprised he was willing to be so helpful with a concrete pour by another contractor--but it's this attention to detail that really gives Floor Coverings International the best customer service. Finally, the concrete was poured and it was time to start laying tile. Unfortunately, even with Chris' visit to direct the concrete pour and our specific instructions, the concrete wasn't perfectly level. Chris and his team spent 5 days, rented multiple grinders, and refused to rush anything because he knew if this concrete wasn't leveled, we would never be happy with our floors. I began to get concerned with our timeline because we had to move in. I shared my concern with Chris at a time when he was already overwhelmed by the additional work it was taking at our house and how that could affect their future schedule. I was a bit frantic but Chris was cool and calm, rallied up the crew, and made it happen. In the end, the floors and baseboards are incredible beautiful and we've gotten great compliments from friends. We know we would not have ended up with the same quality or finished product had we gone with someone else. Chris helped us every step of the way and was available any time; he put up with me when I was frantic about our move! It was a great experience and we'd recommend Chris and Floor Coverings International to anyone who wants top of the line customer service, the professionalism of a general contractor, and still the best pricing on materials and installation.
I have used Lee, Chris and Floor Coverings International for all my renovations in my condo. I started with my master bath remodel, then my guest bathroom, replaced all the flooring, and finally they remodeled my kitchen last month. Wow, the kitchen is beautiful. For all the renovations but the first, they did them when I went back to PA for the summer. Everything was done professionally, cleaned up, and with little or no problems. I would highly recommend Floor Coverings International for any of your flooring needs or remodeling projects. They are first rate!! Cheryl
very happy with the service guys and Lee was very helpful In picking out our flooring. Tim & Karen O'Connell
Karen and Tim O'Connell
Wonderful help all throughout the design and installation process. Your contractors we professional and always on time. Thank you
We're happy with the floor, however, the person that did the work made rather a mess. He seemed like a nice fellow, but did not pay much attention to detail. We had to move and cover furniture on the lanai that he was splashing with grout (thought we'd left enough room but feel he should know enough to move it if it's too close). We had to clean up areas that should not have been left dirty. For example, he could have closed the bathroom door, instead, left it open so it was left quite dirty. He got grout on shades. We're used to companies that do not track in or leave quite so much to clean up. Not counting doing the final clean on the floor after it dried - didn't mind doing that. Just shouldn't have had to reclean the bathroom, lanai and shades. Also, he nicked the doors. Small, not enough to complain, but just a bit more attention to detail might help. Chris, I would add, was very helpful during his visits.
The service was excellent. Honest to deal with. Very reasonable.